“Vessel helped us achieve much more efficient communication with our investors — at low cost.”
—Mark Lahn, Head of Finance, Golden Ventures
Golden Ventures is a North American seed-stage venture capital firm investing in early-stage technology companies. With 14 years of track record and a growing base of institutional and individual LPs, Golden prides itself on disciplined fund operations — all with a lean team behind the scenes.
But as the firm scaled from one fund to seven, legacy systems couldn’t keep up.
Capital calls were sent individually via email
Reports were generated and distributed manually
Some LPs requested encrypted documents, others missed updates entirely
There was no centralized system to handle growing communication needs
“It was just becoming increasingly cumbersome to do capital calls manually… Vessel made it much, much easier.”
— Mark Lahn, Head of Finance, Golden Ventures
With seven funds under management, it became clear that continuing with Excel, Word, and email would eventually introduce risk, create inefficiencies, and limit LP satisfaction.
The firm needed a better way to:
Publish documents securely
Track LP engagement
Maintain trust through a consistent, professional experience
That’s when Golden Ventures made the switch to Vessel.
Use case
Centralizing Capital Call Delivery and Investor Reporting
Problem
Golden Ventures was managing seven funds with a lean operations team. Capital calls were created in Word and Excel, distributed manually via email, and customized one-by-one for LPs. Quarterly reporting and tax document distribution followed the same fragmented pattern — time-consuming, inconsistent, and difficult to secure.
Solution
Golden adopted Vessel as its centralized LP communication portal. Capital calls and investor notices are now published through the platform, giving each LP access to their personalized documents in one place. No more email chains, no more encrypted ZIP files.
Vessel Product Used
LP Portal
Document Publishing
Capital Call Distribution
Access Control and Notifications
Impact
Saved hours per fund cycle
Reduced operational risk and duplication
LPs now receive a seamless, consistent experience
Improved perception of Golden’s back-office capabilities and security
Now it’s streamlined — and LPs know exactly where to go to find what they need.”
— Mark, Golden Ventures
Since implementing Vessel, Golden now manages all LP-facing communication through a single, secure platform. Here’s what changed:
Capital calls are now posted once and automatically distributed
Quarterly reports and tax slips are shared through a self-serve portal
No more encryption hurdles — security is built into the platform
LPs are happier and some have even referred other GPs to adopt Vessel
“It used to take hours to send capital calls and reports. Now it’s streamlined — and LPs know where to find everything.”
Before Vessel
Manual capital call emails
Word and Excel documents + encryption
Repetitive, one-off LP document requests
No centralized history or engagement
After Vessel
Automated publishing and instant LP notifications
Secure self-serve LP portal with embedded security
LPs find what they need when they need it
Unified portal with document logs and access control
”We looked at several portals. Vessel came out on top — intuitive, easy to use, and a great team behind it.”
CMark reviewed multiple options before selecting Vessel. Here’s why they made the decision:
Vessel was the most intuitive platform tested
Implementation/onboarding was seamless, with no disruption to existing workflows
The team was responsive and open to roadmap feedback
Security, clarity, and consistency are now baked into every LP interaction
“Since implementing Vessel, we’ve raised the bar on LP communication.”
Looking ahead, Golden is exploring features on Vessel’s roadmap — including automated capital call generation and investor-side onboarding.
“The fact that our LPs may soon be able to enter bank information securely inside the portal? That’s exactly the kind of automation we need as we scale.”
Vessel is no longer just a portal. It’s an extension of the Golden back office — and a key part of how the firm stays lean, clear, and LP-aligned.
